FAQ

Common questions about Umpy.

Quick answers grouped by topic. Still stuck? Email hello@umpy.au.

Cost & access

What does Umpy cost?

Umpy is free for umpires, teams, clubs, event organisers and umpire program managers.

Where can I download the app?

Umpy is on the App Store and Google Play.

Where does Umpy originate from?

Umpy was designed in Perth, Western Australia to support the local hockey community and improve on the limitations of social media-based appointment posts.

Who is behind Umpy?

Umpy was founded by Jordan Britz and Kristen Britz, who both have direct experience in the Perth hockey umpiring community.

Payments

How do umpires get paid?

Umpy does not manage payments. Payment is arranged directly between the umpire and the team manager.

Do users provide bank details to Umpy?

No. Umpy does not require or store bank details.

Can the match fee be negotiable?

Yes. A team can indicate whether the offered fee is fixed or negotiable. Where it’s negotiable, umpires can submit a counteroffer.

Teams

Does a team have to select the first umpire who expresses interest?

No. The team can choose from the umpires who have expressed interest.

Can I keep notes about umpires for next time?

Yes — constructive post-game reference notes can be kept privately to inform future appointments.

Umpires

Can umpires set preferences?

Yes. Umpires can set preferences such as match-fee expectations, leagues, divisions, locations and experience information.

Can I withdraw my expression of interest?

Yes, you can withdraw before being appointed. Once appointed, please communicate any changes via the in-app message thread.

Communication & safety

Who can see chat history?

Chats are between the active participants. System administrators may access chat history where required for support, complaints or safety matters.

Can Umpy guarantee an umpire will attend?

No. Umpy helps connect and communicate, but attendance remains the responsibility of the appointed umpire and the team or organiser.

How do I report an issue?

Email hello@umpy.au or use our contact form.

Privacy

What information does Umpy store?

Profile information you choose to provide, fixture details, expressions of interest and in-app messages. See our Privacy Policy for full detail.

Where is my data hosted?

Umpy uses reputable cloud providers. Specific hosting details are described in our Privacy Policy.

Download Umpy

Free for umpires, teams, clubs and event organisers. No bank details required — Umpy never handles your match payments.